The system automatically sends an invitation to newly created parents, so administrators do not need to send this manually. Below is the step-by-step journey a parent will follow.

Parent Receives the Invitation Email

The parent will receive an invitation email at the email address registered in the system. The message includes a blue button titled “Create your parent portal account”. The parent should click this button to begin the signup process.

Parent Creates Their Account

Clicking the button takes the parent to the signup page.

• For parents who were invited, their email address will already be pre-filled.

• The parent chooses a password and submits the form.

• Parents who sign up manually (without an invitation) will need to enter their email address and choose a password themselves.

   

Parent Onboarding

After signing up, the parent is guided through the onboarding process. During onboarding, the parent provides:

• Their personal details

• Details for at least one child Additional children can be added later once the account is fully set up.

• At the end of onboarding, a message will appear advising the parent to confirm their account.

Email Confirmation

An account confirmation email is sent automatically. The parent must click the link in this email to activate their account before logging in.

Parent Login

Once the account has been confirmed, the parent can log in to the Parent Portal using their email and chosen password.